Shipping & Returns
Well Beings is now shipping out all orders within 1-3 days; however, due to our courier’s being delayed, there may be a 3-4 day delay period.
Please allow 1-3 business days for Well Beings to pick, pack, and prepare your order.
Once your package has been shipped, a shipping confirmation email will be sent.
2-5 business days Canada. FREE for orders over $75 CAD.
5-8 business days USA. FREE for orders over $150 CAD.
If the order is under our minimums, a courier based rate will be applied to cover the cost of shipping.
For domestic order shipping, Well Beings uses Canada Post, and a tracking number is included.
For USA order shipping, Well Beings uses Canada Post to deliver the order to customs. Once the order has been released from customs, it is
turned over to domestic carriers to complete the shipment.
Charges will be seen at checkout, if applicable.
Returns & Exchanges
It's important to us that you're satisfied with your purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please email us at firstname.lastname@example.org with your order number and the item you are looking to return. A Well Beings customer service representative will contact you to complete the process.
If your return is accepted, you will be responsible for creating a return shipping label and arranging for shipment to our warehouse. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.